The Superannuation Complaints Tribunal (SCT) has submitted a response to the federal government's Review of the financial system external dispute resolution and complaints framework – Interim Report.
"The SCT has, for some time, been advocating for changes to the external dispute resolution (EDR) of superannuation complaints to ensure the best outcome for consumers, particularly that current consumer protection is maintained and efficiencies are realised," said Chairperson Helen Davis.
The Turnbull Government has announced part-time member appointments and reappointments to the Superannuation Complaints Tribunal (SCT).
The SCT welcomes these appointments and the range of superannuation, finance, medical, legal and tribunal expertise they bring to the resolution of complaints.
- Before contacting the Tribunal you must first complain to your superannuation provider.
See sample complaint letter »
If you are not satisfied with the response, or after 90 days you have had no response, you may make a complaint to the Tribunal.
- Before you make a complaint to the Tribunal, check to ensure your complaint is within the Tribunal's jurisdiction and that the Tribunal has power to provide a remedy.
- Your complaint to the Tribunal must be in writing. Download complaint form »
- Please contact the Tribunal on 1300 884 114 if you need assistance in lodging your complaint.