About the Tribunal

The Tribunal is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, 'user-friendly' alternative to the court system.

The Tribunal deals with complaints relating to decisions and conduct of trustees, insurers, and other decision-makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and Retirement Savings Accounts.

The Tribunal does not, however, have an unlimited jurisdiction to deal with all superannuation-related matters. To find out what complaints the Tribunal can and can't deal with, click here.

More about the Tribunal?

Tribunal Complaint Process

  1. Complain in writing to your Superannuation Fund.
  2. If you are not satisfied with the response, or after 90 days you have had no response, you may make a complaint to the Tribunal. Before you do, check to ensure your complaint is within the Tribunal’s jurisdiction.
  3. The complaint must be in writing.

See more details about Making a Complaint

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Latest News

Changes to the Superannuation Complaints Tribunal inquiry line number and mailing address
The Tribunal has established its own inquiry line number:   1300 884 114   Recent feedback from stakeholders indicates a desire to be able to contact the Tribunal direct...
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Current SCT Bulletin
Issue No. 59 : 1 January 2010 - 31 March 2010 has been released and is now available for download. See our Bulletins download page....
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