What does the Tribunal Cover? How do I make a complaint? Online Complaint Form

The Superannuation Complaints Tribunal is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, 'user-friendly' alternative to the court system.

The Tribunal deals with complaints relating to decisions and conduct of trustees, insurers, and other decision-makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and retirement savings accounts.

The Tribunal does not, however, have an unlimited jurisdiction to deal with all superannuation-related matters.

To find out what complaints the Tribunal can and can't deal with, find out more.

Latest News

Current SCT Bulletin »

The Tribunal's quarterly bulletin for the March 2014 quarter has been issued.  Click here to read the bulletin.

New time limits for TPD complaints »

As part of the Government's Stronger Super reforms, changes have been made to the legislation under which the Tribunal operates to extend the time limits for some types of TPD complaints from 2 years up to a maximum of 6 years.

First Steps

  1. Before contacting the Tribunal you must first complain to your superanuation provider. See sample complaint letter »
  2. If you are not satisfied with the response, or after 90 days you have had no response, you may make a complaint to the Tribunal. Before you do, check to ensure your complaint is within the Tribunal's jurisdiction.
  3. Your complaint to the Tribunal must be in writing. Download complaint form »
  4. Please contact the Tribunal on 1300 884 114 if you need assistance in lodging your complaint.