About the Tribunal
The Tribunal is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, 'user-friendly' alternative to the court system.
The Tribunal deals with complaints relating to decisions and conduct of trustees, insurers, and other decision-makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and Retirement Savings Accounts.
The Tribunal does not, however, have an unlimited jurisdiction to deal with all superannuation-related matters. To find out what complaints the Tribunal can and can't deal with, click here.
More about the Tribunal? 
Tribunal Complaint Process
- Complain to your Superannuation Fund.
- If you are not satisfied with the response, or after 90 days you have had no response, you may make a complaint to the Tribunal. Before you do, check to ensure your complaint is within the Tribunal’s jurisdiction.
- The complaint must be in writing.*
* Please contact the Tribunal on 1300 884 114 if you need assistance in lodging your complaint.
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