About the Tribunal

The Tribunal is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, 'user-friendly' alternative to the court system.

The Tribunal deals with complaints relating to decisions and conduct of trustees, insurers, and other decision-makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and Retirement Savings Accounts.

The Tribunal does not, however, have an unlimited jurisdiction to deal with all superannuation-related matters. To find out what complaints the Tribunal can and can't deal with, click here.

Tribunal Complaint Process

1. Complain in writing to your Superannuation Fund.
   • See sample complaint letter
2. If you are not satisfied with the response, or after 90 days you have had no response, you may make a complaint to the Tribunal. Before you do, check to ensure your complaint is within the Tribunal’s jurisdiction.
3. The complaint must be in writing.
• Download Complaint Form
• Complain online

See more details about Making a Complaint

Determination Quick Search

Quick Links

• Complaint Process
• Who can complain?
• Complaints covered
• Complaints not covered
• Time Limits
• Determinations
• Sample Fund Complaint Letter
• Online Complaint Form
• Written Complaint Form
• Case Study
• Glossary of Terms
• Useful Links

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