Disclaimer
This website is presented by the Superannuation Complaints Tribunal for the purpose of disseminating information about the role of the Superannuation Complaints Tribunal free of charge for the benefit of the public.
The Tribunal monitors the quality of the information available on this website and updates the information regularly.
However, the Tribunal does not guarantee and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or any other linked site.
The Tribunal recommends that users exercise their own skill and care with respect to their use of the website and that users undertake responsibility for assessing the relevance and accuracy of its content before relying on such material.
Copies of the Superannuation (Resolution of Complaints) Act 1993 and Regulations can be purchased from Canprint by telephoning 1300 889 873 or accessed online at www.comlaw.gov.au
By accessing this website you assume all risks associated with its use, including, but not limited to, the risk that your computer, software or data might be damaged by a virus transmitted or activated by the site, or by your access to it.
Your Rights to Privacy
The staff who operate the Superannuation Complaints Tribunal are subject to the Commonwealth Privacy Act 1988. This Act lays down strict privacy guidelines in relation to collecting, processing storing, using and disclosing personal information.
More information about the Privacy Act can be obtained from the Privacy Commissioner's website at www.privacy.gov.au or by calling the Privacy Commissioner's Hotline on 1300 363 992. If you have any privacy concerns, or to find out more about how the Tribunal manages personal information, you can contact the Superannuation Complaints Tribunal.
Information that in some way identifies you as a user may be gathered during your interaction with our website. This section explains the type of information that is collected, how such information is used, and how it may be disclosed to others.
Cookies
This is a cookie free website. Cookies are small pieces of information exchanged between your web browser and a website server. Whenever a website is visited, the user's web browser provides the machine's identity (its IP address) to the web server, so that the server can address the reply to the correct machine. In addition, the browser type and operating system are provided. This information does not identify you personally and you remain anonymous.
Collection of clickstream and other information
When you browse the Tribunal's website, our service provider records your visit and logs the following information for statistical purposes - your server address, top level domain name (eg .com, .gov, .au, .uk etc.), the date and time of your visit, the pages accessed, documents downloaded, the previous site visited and the type of browser used.
This information is collected to facilitate website and system administration. It may be preserved indefinitely to be monitored at any time to prevent security breaches and improve the website to meet users' needs. The Tribunal will not try to identify users or their browsing activities except in the event of a criminal investigation, where a law enforcement agency issues a warrant to inspect the service provider's logs.
Collection of personal information
The main way we collect personal information from you is if you used our website to lodge an on-line complaint form or a contact form.
We can only collect personal information via our website with your consent as you must click on a button provided on each web page to submit information to our website.
We will only use your personal information (including your e-mail address) for the purpose for which you have provided it, eg processing a complaint. We will not use it for any other purpose, nor will we disclose it, unless with your consent or in other circumstances where such use or disclosure is permitted under the Privacy Act.
Please note that when you send an email to the Tribunal, the content of your email may not be secure as it is transferred across the internet. Contact the Tribunal by mail, fax or telephone if you have concerns about the security of your message.
Information Storage and Security
The Tribunal uses a range of physical and electronic security measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include but are not limited to, firewalls, secure databases, computer user identifiers and passwords and restricted physical access to the Tribunal's offices and records.
Copyright
The information on this website is copyright of the Superannuation Complaints Tribunal.