The following links provide PDF versions of our most popular Brochures. Click on a link to view the Brochure in PDF format.
The Superannuation Complaints Tribunal ... how it can help you A handbook outlining the role of the Tribunal, the Tribunal procedure, making a complaint, conciliation, costs and contact details.
How to Resolve a Complaint About Your Superannuation This pamphlet is a guide to how to try to resolve your complaint with your fund or life company, and suggestions if your complaint cannot be resolved.
Death Benefits Brochure This brochure is intended to provide you with information regarding the purpose of superannuation death benefits and the Superannuation Complaint Tribunal's views on the payment of these benefits.
Total And Permanent Disability Benefits Brochure This brochure is intended to provide you with information about some of the issues that the Tribunal takes into account when reviewing complaints about Total and Permanent Disability ("TPD") claims.
Conciliation Conference Guide for Complainants and Joined Parties This pamphlet sets out what happens when a complaint goes to Conciliation. It also answers some common questions about the process of the conciliation conference.
Conciliation Conference Guide for Trustees & Insurers This pamphlet sets out what happens when a complaint goes to Conciliation. It also answers some common questions about the process of the conciliation conference.