Before you make a complaint, please read the important information about the Tribunal's complaints process and the types of complaints that the Tribunal can deal with. More detail is provided through the relevant links.
- You must follow a specific process to be able to lodge a complaint with the Tribunal. This process begins with a written complaint to your Fund.
- The Tribunal can only deal with complaints about decisions and conduct.
- The Tribunal cannot deal with matters that relate to the management of the fund as a whole, investment performance or employer decisions
- Only people who have a direct relationship with the Fund, including members and beneficiaries.
- There are time limits within which a complaint must be made. These limits vary depending on the type of the complaint.
- If you have satisfied all of the above requirements, you can lodge your complaint with the Tribunal by writing or online.