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Making a Complaint

Overview

Tribunal Complaint Process

What does the Tribunal cover?

Who can make a complaint?

Time Limits

Lodging the Complaint

Case Study

Online Complaint Form

Tribunal Complaint Process

You must first complain in writing to your Superannuation Fund, following their complaints arrangements, which are usually set out on their website - if not contact your fund directly.

The Tribunal cannot deal with your complaint until you have complained to your fund.

A sample complaint letter is provided to help you. However, ensure that it complies with the requirements of the Fund's complaint procedure.
If, after you have made a complaint to your fund, you are not satisfied with the response or do not receive a response within 90 days, you can then lodge a complaint with the Tribunal.
- Download complaint form
- Complain online

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