Welcome to the Superannuation Complaints Tribunal web-site.

The Superannuation Complaints Tribunal (SCT) is an independent Tribunal set up by the Commonwealth Government to deal with complaints about:

• superannuation funds,
   
• annuities and deferred annuities; and
   
• Retirement Savings Accounts (RSA's)

It does this through:

• conciliation to try to resolve the complaint, but where this is not possible...
   
• formal review of the decision(s) or conduct to which the complaint relates.

The Tribunal is required to be:

• fair,
   
• economical,
   
• informal, and
   
• quick.

There is no application fee for lodging a complaint with the Tribunal, nor are any of the Tribunal's costs charged to you. (Any other costs are the responsibility of each of the parties to the complaint, whatever the outcome.)

For an explanation of the meaning of any term underlined in the text, click once on the word. Please note that this function is only available in some versions of Internet Explorer and Netscape. If you get an error message, you are still able to check the meaning of the word in the Explanation of Terms section under More Information.

Disclaimer
This web-site summarises some aspects of the role of the Superannuation Complaints Tribunal under the Superannuation (Resolution of Complaints) Act 1993 and Regulations. It does not purport to be exhaustive in its coverage. Copies of the Superannuation (Resolution of Complaints) Act 1993 and Regulations can be purchased from Canprint (telephone purchases only) on 1300 889 873 or accessed online at http://www.comlaw.gov.au