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Latest news

New Australian Financial Complaints Authority

Last night, Treasurer Scott Morrison announced the creation of a new dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

The government simultaneously released the Final Report of the Review of the financial system external dispute resolution and complaints framework, which includes recommendations for the creation of the AFCA.

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Review of the Dispute Resolution and Complaints Framework – Interim Report Response

The Superannuation Complaints Tribunal (SCT) has submitted a response to the federal government's Review of the financial system external dispute resolution and complaints framework – Interim Report.

"The SCT has, for some time, been advocating for changes to the external dispute resolution (EDR) of superannuation complaints to ensure the best outcome for consumers, particularly that current consumer protection is maintained and efficiencies are realised," said Chairperson Helen Davis.

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Appointment of Part-Time Members

The Turnbull Government has announced part-time member appointments and reappointments to the Superannuation Complaints Tribunal (SCT).

The SCT welcomes these appointments and the range of superannuation, finance, medical, legal and tribunal expertise they bring to the resolution of complaints.

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Review into Dispute Resolution and Complaints Framework - Interim Report

Earlier this year, the government appointed an expert independent panel to review the existing dispute resolution and complaints framework of the financial system. On Tuesday 6 December, the Review Panel released an Interim Report.

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2015-16 Annual Report

The Superannuation Complaints Tribunal presented its 2015-16 Annual Report in Parliament on 26 October 2016.

Over the 2015-16 year:

  • The number of complaints received by the Tribunal remained stable
  • The number of enquiries received by the Tribunal doubled
  • The Tribunal implemented process improvements supporting the increased demand for education and improving efficiency

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