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Australian Financial Complaints Authority – legislation passed

Earlier this week, the Bill to establish the Australian Financial Complaints Authority (AFCA) passed through parliament. AFCA will be a new one-stop-shop dispute resolution scheme that will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

The Government announced that AFCA will start receiving disputes from no later than 1 November 2018. SCT will continue to operate for a time after AFCA's introduction to resolve outstanding complaints.

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2016-17 Annual Report

The 2016-17 Annual Report of the Superannuation Complaints Tribunal was presented in Parliament on 16 October 2017.

The Superannuation Complaints Tribunal is the specialist, independent statutory dispute resolution body for superannuation-related complaints. During the 2016-17 year, the number of complaints and complex enquiries received by the Tribunal increased by 17% on the 2015-16 year.

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Australian Financial Complaints Authority - legislation introduced

Last week, legislation for the creation of the Australian Financial Complaints Authority (AFCA) was introduced to Parliament. AFCA will be a new one-stop-shop dispute resolution scheme that will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

The legislation provides that the SCT cannot receive new complaints once AFCA begins to receive disputes. However, the SCT will continue to resolve its existing complaints and will operate alongside AFCA for a period.

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New Australian Financial Complaints Authority

Last night, Treasurer Scott Morrison announced the creation of a new dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

The government simultaneously released the Final Report of the Review of the financial system external dispute resolution and complaints framework, which includes recommendations for the creation of the AFCA.

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