About the Tribunal

The Superannuation Complaints Tribunal deals with complaints about superannuation in the areas of regulated superannuation funds, annuities and deferred annuities, and retirement savings accounts.

The Tribunal will inquire into the complaint and try to resolve it by conciliation. However, if conciliation is unsuccessful, the Tribunal will conduct a formal review of the complaint and issue a determination.

A panel consisting of one or three Tribunal members is allocated to sit at a review meeting depending on the nature of the complaint. The Tribunal Chairperson or Deputy Chairperson is often one of the members of the review meeting panel. The Tribunal also has 16 part-time members drawn from a variety of professions from around Australia, including: superannuation, insurance, actuary, law, medicine, rehabilitation and sociology.

The Superannuation (Resolution of Complaints) Act 1993 sets out the Tribunal's functions, powers and procedures. In all its work, the objectives of the Tribunal are to be fair, economical, informal and quick.

The Tribunal does not, however, have unlimited jurisdiction to deal with all superannuation-related grievances, for more information about what the Tribunal can and cannot deal with please see 'what does the Tribunal cover?'

Establishment

The Superannuation Complaints Tribunal was established by the Australian Government in 1992. The Tribunal commenced operation on 1 July 1994 and held its first review meeting on 15 December 1994.