Other Bodies

If your complaint can't be dealt with by the Tribunal, another organisation may be able to help.

Financial Ombudsman Service

The Financial Ombudsman Service is a free and independent dispute resolution service that considers complaints about financial services including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.

Phone: 1800 367 287
Web: www.fos.org.au
Email: info@fos.org.au

Australian Taxation Office

For information and complaints about an employer not paying the compulsory superannuation on your behalf or for information about Self-Managed Superannuation Funds.

Phone: 13 10 20
Web: www.ato.gov.au/super


Australian Securities and Investments Commission (ASIC)

For inquiries and complaints relating to consumer protection matters in securities, futures, life insurance, general insurance, deposit-taking activities and the supervision of superannuation funds.

Phone: 1300 300 630
Web: www.asic.gov.au


MoneySmart is a website that provides information to help people make smart choices about their personal finances. It is created and run by ASIC and offers free, independent guidance.

Web: www.moneysmart.gov.au

Australian Prudential Regulatory Authority (APRA)

APRA is the national prudential regulator of banks, insurance companies, superannuation funds, credit unions, building societies and friendly societies and its responsibilities include ensuring that the institutions it regulates meet the promises they make to depositors, policy holders and superannuants.

Phone: 1300 558 849
Web: www.apra.gov.au

Commonwealth Ombudsman

The Ombudsman investigates complaints made about the administrative actions and decision of Commonwealth government departments and agencies to see if they are wrong or unfair, and seeks remedies for the individuals affected.

Phone: 1300 362 072
Web: www.ombudsman.gov.au