Other Bodies

If your complaint can't be dealt with by the Tribunal, another organisation may be able to help.

Financial Ombudsman Service

The Financial Ombudsman Service is a free and independent dispute resolution service that considers complaints about financial services including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.

Phone: 1300 780 808
Web: www.fos.org.au
Email: info@fos.org.au

Superannuation Guarantee Helpline

Australian Taxation Office (ATO)
For information and complaints about an employer not paying the compulsory superannuation on your behalf.

Phone: 13 10 20
Web: www.ato.gov.au/super

Superannuation Surcharge Helpline

Australian Taxation Office (ATO)
For inquiries and complaints about superannuation surcharge contributions.

Phone: 1300 651 221
Web: www.ato.gov.au/super

Self Managed Superannuation Funds

Australian Taxation office (ATO)
For inquiries relating to self managed superannuation funds.

Phone: 13 10 20
Web: www.ato.gov.au/super

Australian Securities and Investments Commission (ASIC)

For inquiries and complaints relating to consumer protection matters in securities, futures, life insurance, general insurance, deposit-taking activities and the supervision of superannuation funds.

Phone: 1300 300 630
Web: www.asic.gov.au

MoneySmart

MoneySmart is a website that provides information to help people make smart choices about their personal finances. It is created and run by ASIC and offers free, independent guidance.

Web: www.moneysmart.gov.au

Australian Prudential Regulatory Authority (APRA)

APRA is the national prudential regulator of banks, insurance companies, superannuation funds, credit unions, building societies and friendly societies and its responsibilities include ensuring that the institutions it regulates meet the promises they make to depositors, policy holders and superannuants.

Phone: 1300 558 849
Web: www.apra.gov.au

Commonwealth Ombudsman

The Ombudsman investigates complaints made about the administrative actions and decision of Commonwealth government departments and agencies to see if they are wrong or unfair, and seeks remedies for the individuals affected.

Phone: 1300 362 072
Web: www.comb.gov.au