Disability Benefit Complaints

A Disability Benefit complaint can include complaints about Total and Permanent Disability (TPD), Total and Temporary Disability (TTD), Salary Continuance (SC), Income Protection (IP) and Terminal Illness (TI). You may wish to read our Total and Permanent Disability Benefits Brochure which provides general information about some of the issues that the Tribunal takes into account when reviewing complaints about Total and Permanent Disability "TPD" claims.

Examples of Disability Benefit complaints that fall within this category include:

  • complaints about the refusal to approve a claim for a disability benefit
  • complaints about the amount of the benefit payable, including for example, whether an insured component of the benefit is payable

The information you provide when completing the Registration of Complaint form will help us resolve your complaint. Below is a list of additional information you can provide if relevant to the circumstances of your complaint:

  • a copy of the superannuation provider's letter notifying you of its decision to reject/deny your disability claim
  • a copy of your letter of complaint to the superannuation provider about this decision
  • a copy of the superannuation provider's letter of response to your complaint
  • if your complaint is about the amount of benefit payable' for example, whether an insured component of the benefit is payable or that a higher level of insured benefit is payable, provide a statement explaining why you believe you are entitled to the insured component of the benefit and/or a higher level of benefit and what have you based this belief on

Time limits apply for disability benefit complaints

What other information can the Tribunal request from you during the Tribunal process?

You may be asked to provide further information or evidence such as:

If you wish to lodge a Disability Benefit complaint, click on the link to the Registration of Complaint form below. The Registration of Complaint form allows you to type text. The form can then be printed and sent to the Tribunal. If you need to provide an additional written statement, and you have access to a computer, typing your documents will make it easier for the Tribunal to read and improve the progression and resolution of your complaint.

The form includes a Personal Information Collection Notice under the Privacy Act 1988 in relation to how we collect, use and disclose personal information.

Registration of Complaint form – Disability Benefit complaint