Archived News

20 years of the Superannuation Complaints Tribunal

In the 2017-18 Annual Report, we mapped our complaint data over the course of the Tribunal's existence to date. Here, we provide the numbers behind the graphs, and some additional statistics about our conciliation conferences and determinations.


Australian Financial Complaints Authority- legislation passed

Earlier this week, the Bill to establish the Australian Financial Complaints Authority (AFCA) passed through parliament. AFCA will be a new one-stop-shop dispute resolution scheme that will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

The Government announced that AFCA will start receiving disputes from no later than 1 November 2018. SCT will continue to operate for a time after AFCA's introduction to resolve outstanding complaints.