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SCT Quarterly - Q2 2019

Welcome to the final edition of SCT Quarterly.

We reintroduced SCT Quarterly in 2017, and have enjoyed bringing you the latest news and figures from the Superannuation Complaints Tribunal each quarter. However, with the Tribunal closing next year, and our focus squarely on resolving our open complaints, we've decided to farewell SCT Quarterly in this, the Q2 2019 edition.

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SCT Quarterly - Q1 2019

Welcome to SCT Quarterly.

The Superannuation Complaints Tribunal continues its work, focusing on resolving open complaints throughout 2019 and 2020. We resolved 354 complaints in Q1 2019, leaving 1,585 open complaints at 31 March.

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SCT Quarterly - Q4 2018

Welcome to SCT Quarterly.

It's been a big quarter for the Superannuation Complaints Tribunal, and for the superannuation industry as a whole, with the continuation of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry and the Productivity Commission’s Inquiry into Superannuation (for which the final report was publicly released this month).

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SCT Quarterly - Q3 2018

Welcome to SCT Quarterly.

We're sending this quarter's edition a little earlier than usual. Why? Because the Australian Financial Complaints Authority (AFCA) will start to accept complaints this Thursday.

The Superannuation Complaints Tribunal (SCT) will accept its last complaint on Wednesday 31 October. We will then remain open to resolve our existing complaints.

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2017-18 Annual Report

The 2017-18 Annual Report of the Superannuation Complaints Tribunal was presented in Parliament on 23 October 2018.

"The Tribunal continued to see high levels of consumer contact, with the method of contact shifting significantly to electronic means of communication," said Chairperson Helen Davis.

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AFCA and SCT statement on transitional arrangements

The Australian Financial Complaints Authority (AFCA) will commence receiving complaints on 1 November 2018. AFCA replaces the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).

AFCA and SCT have been working collaboratively during the last six months to ensure there are appropriate transition arrangements in place for the effective handling of superannuation disputes immediately prior to and after 1 November. 

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SCT Quarterly - Q2 2018

Welcome to SCT Quarterly.

This quarter, we will provide updates on the changes taking place at the Superannuation Complaints Tribunal (SCT) as we prepare for the introduction of the Australian Financial Complaints Authority (AFCA) and the eventual closure of SCT.

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SCT Quarterly - Q1 2018

Welcome to SCT Quarterly.

This quarter, we are taking a different approach to this publication. Instead of framing our content around one of our complaint categories, we're using this opportunity to update you on the changes and challenges facing the Superannuation Complaints Tribunal (SCT).

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SCT Quarterly - Q4 2017

Welcome to SCT Quarterly, and welcome to 2018.

We have a busy year ahead as we work to resolve all our complaints, prepare for the introduction of a new complaints body, and contribute to reviews and discussions concerning the superannuation industry.

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SCT Quarterly - Q3 2017

Welcome to SCT Quarterly.

Q3 2017 has been a big quarter for the Superannuation Complaints Tribunal, and for superannuation and external dispute resolution generally.

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