2016-17 Annual Report

The 2016-17 Annual Report of the Superannuation Complaints Tribunal was presented in Parliament on 16 October 2017.

The Superannuation Complaints Tribunal is the specialist, independent statutory dispute resolution body for superannuation-related complaints. During the 2016-17 year, the number of complaints and complex enquiries received by the Tribunal increased by 17% on the 2015-16 year.

"The Tribunal continued to see high levels of consumer contact," said Chairperson Helen Davis.

"The Tribunal's revised enquiries process and educative tools are working well, and revising our internal processes led to efficiency and flexibility improvements. The appointment and reappointment of 15 Tribunal Members in December 2016 increased our capacity to undertake reviews."

The total number of complaints and complex enquiries received by the Tribunal was 3,151 (2,138 complaints and 1,013 complex enquiries). However, despite average staff numbers declining, the Tribunal's innovations kept the overall increase in open complaints to less than 100, bringing the total of open complaints to 1,621 as at 30 June 2017.

The Tribunal now continues its work resolving complaints, as the government considers the introduction of the Australian Financial Complaints Authority.

"We continue to work with the government and stakeholders to share our specialist expertise in the resolution of superannuation complaints," said Ms Davis.

You can read the Annual Report in full here.


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