About the Tribunal

At the Superannuation Complaints Tribunal, we deal with complaints about superannuation in the areas of regulated superannuation funds, annuities and deferred annuities, and retirement savings accounts that are received up to and including 31 October 2018.

(Complaints made on or after 1 November 2018 must be made to the Australian Financial Complaints Authority (AFCA). AFCA is the new external dispute resolution scheme for financial services complaints, and it will start accepting complaints on 1 November 2018. You can learn more about AFCA at www.afca.org.au.)

When we receive a complaint, we inquire into the complaint (investigate) and try to resolve it by conciliation. However, if conciliation is unsuccessful, we will conduct a formal review of the complaint and issue a determination.

How do we do this? Depending on the nature of the complaint, a panel consisting of between one and three Tribunal members is allocated to sit at a review meeting. The Tribunal Chairperson or Deputy Chairperson can be one of the members of the review meeting panel. The Tribunal also has 21 part-time members drawn from a variety of professions from around Australia.

The Superannuation (Resolution of Complaints) Act 1993 (Complaints Act) sets out the Tribunal's functions, powers and procedures. In all its work, the objectives of the Tribunal are to be fair, economical, informal and quick.

The Tribunal does not, however, have unlimited jurisdiction to deal with all superannuation-related grievances. For more information about what the Tribunal can and cannot deal with, please visit our page What does the Tribunal cover?

Establishment

The Superannuation Complaints Tribunal was established by the Australian Government in 1992. We commenced operation on 1 July 1994 and held our first review meeting on 15 December 1994.