What we do

The Superannuation Complaints Tribunal is an independent dispute resolution body which offers a free, user-friendly alternative to the court system. If you have a complaint about a decision made by your superannuation fund, and if you have complained to the fund and are unhappy with their response, you can bring that complaint to us on or before 31 October 2018.

If you make a complaint on or after 1 November 2018, you must take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is the new external dispute resolution scheme for financial services complaints, and it will start accepting complaints on 1 November 2018. You can learn more about AFCA at www.afca.org.au.

We can deal with a wide range of complaints relating to decisions and conduct of trustees, insurers, and other decision-makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and retirement savings accounts. We do not, however, have an unlimited jurisdiction to deal with all superannuation-related matters. Our powers are limited to providing a remedy for the demonstrated adverse impact of a decision.

The Tribunal is completely impartial—we make decisions on the individual facts and merits of each complaint. We do not act for or represent any side to a complaint.

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